Optimizing Service Management with Centralized IT
Brand Overview
Aditya Birla Group (ABG) is a global powerhouse with interests spanning metals, cement, textiles, carbon black, telecom, and financial services. Renowned for its diverse portfolio and innovative spirit, ABG is committed to driving digital transformation and enhancing efficiency across its operations. The group strives to deliver cutting-edge technological solutions and optimize IT services to support its extensive range of businesses.
Problem Statement
Aditya Birla Group encountered a challenge in establishing a unified digital engagement platform for its IT teams across different business units. The absence of a centralized system led to manual, time-consuming processes and a fragmented approach to managing IT services provided by BMCSPL (Birla Management Centre Services Private Limited). The lack of a cohesive online presence hindered collaboration and operational efficiency among IT professionals.
Align's Solutions
Align stepped in to revolutionize ABG’s IT service management by designing an intuitive digital engagement platform using Microsoft Power Apps. This new centralized portal transformed how IT services were accessed and managed, eliminating manual tasks and integrating custom UI elements to enhance user interaction and streamline operations.
Designed portal to digitize manual tasks to organize all IT services in one place, and consolidated multiple portals into a single, user-friendly platform with custom UI elements tailored to ABG's brand identity.
Results
- Simplified access to IT services through a unified platform, significantly boosting operational efficiency.
- Reduced time and effort required for IT service management, streamlining processes.
- Enhanced user satisfaction and engagement with an intuitive, centralized design.
Brand Overview
Aditya Birla Group (ABG) is a global powerhouse with interests spanning metals, cement, textiles, carbon black, telecom, and financial services. Renowned for its diverse portfolio and innovative spirit, ABG is committed to driving digital transformation and enhancing efficiency across its operations. The group strives to deliver cutting-edge technological solutions and optimize IT services to support its extensive range of businesses.
Problem Statement
Aditya Birla Group encountered a challenge in establishing a unified digital engagement platform for its IT teams across different business units. The absence of a centralized system led to manual, time-consuming processes and a fragmented approach to managing IT services provided by BMCSPL (Birla Management Centre Services Private Limited). The lack of a cohesive online presence hindered collaboration and operational efficiency among IT professionals.
Align's Solutions
Align stepped in to revolutionize ABG’s IT service management by designing an intuitive digital engagement platform using Microsoft Power Apps. This new centralized portal transformed how IT services were accessed and managed, eliminating manual tasks and integrating custom UI elements to enhance user interaction and streamline operations.
Designed portal to digitize manual tasks to organize all IT services in one place, and consolidated multiple portals into a single, user-friendly platform with custom UI elements tailored to ABG's brand identity.
Results
- Simplified access to IT services through a unified platform, significantly boosting operational efficiency.
- Reduced time and effort required for IT service management, streamlining processes.
- Enhanced user satisfaction and engagement with an intuitive, centralized design.
Aligned
